Aptitude Fitness Ltd trading as Go:Do
Registered in England and Wales No. 10808629
Registered office: 26 Chadwick Place, Surbiton KT6 5RE
Telephone: 0203 314 8180
Cancellations and Refunds
You acknowledge that you do not have any statutory right to cancel a booking made for a Workout. However, you have a contractual entitlement to cancel any booking you have made with a Trainer through us in the following circumstances and on the described terms.
Subject to the cancellation being a Late Cancellation (as described below), if you change your mind about your booking prior to the agreed appointment start time in that booking (“Training Session Time”) then the Trainer will be willing to treat your booking as cancelled (without requiring payment of all or any part of the applicable Fee and without levying any cancellation fee) if you cancel your booking via Our App or via the telephone service (on +44 (0)203 314 8180):
- at least twenty-four (24) hours prior to the Training Session Time; or
- if the Training Session Time falls within twenty-four (24) hours of the time of booking, within ten (10) minutes of you having confirmed that you want to make a booking (“Grace Period”).
If your cancellation of a booking is:
- within twenty-four (24) hours of the Training Session Time; or
- after the Grace Period has elapsed,
then we will be entitled to retain (or charge, as the case may be) one hundred per cent (100%) of the applicable Fee because your cancellation represents a Late Cancellation.
You will also be charged the full Fee if you:
- Cancel a booking other than as permitted above;
- Attempt to cancel a booking on or after the Training Session Time; or
- Fail to attend a booking within 10 minutes of the Training Session Time and/or at the agreed location.
A cancellation fee is charged in order to compensate the Trainer because it is not reasonable to expect the Trainer to be able to provide a Workout at another booking where you cancel with short or no notice.
Cancellation fees may in our absolute discretion be waived where you have been unable to cancel a booking without incurring the cancellation fee for genuine reasons which were outside of your control.
We accept payment in Pounds Sterling from Mastercard®, Visa® and American Express®.