Cancellation & Refunds

You acknowledge that you do not have any statutory right to cancel a booking made for a Workout. However, you have a contractual entitlement to cancel any booking you have made with a Trainer through us in the following circumstances and on the described terms.

Subject to the cancellation being a Late Cancellation (as described below), if you change your mind about your booking prior to the agreed appointment start time in that booking (“Training Session Time”) then the Trainer will be willing to treat your booking as cancelled (without requiring payment of all or any part of the applicable Fee and without levying any cancellation fee) if you cancel your booking via Our App or via the telephone service (on +44 (0)203 314 8180):

  • at least twenty-four (24) hours prior to the Training Session Time; or
  • if the Training Session Time falls within twenty-four (24) hours of the time of booking, within ten (10) minutes of you having confirmed that you want to make a booking (“Grace Period”).

If your cancellation of a booking is:

  • within twenty-four (24) hours of the Training Session Time; or
  • after the Grace Period has elapsed,

then we will be entitled to retain (or charge, as the case may be) one hundred per cent (100%) of the applicable Fee because your cancellation represents a Late Cancellation.

You will also be charged the full Fee if you:

  • Cancel a booking other than as permitted above;
  • Attempt to cancel a booking on or after the Training Session Time; or
  • Fail to attend a booking within 10 minutes of the Training Session Time and/or at the agreed location.

A cancellation fee is charged in order to compensate the Trainer because it is not reasonable to expect the Trainer to be able to provide a Workout at another booking where you cancel with short or no notice.

Cancellation fees may in our absolute discretion be waived where you have been unable to cancel a booking without incurring the cancellation fee for genuine reasons which were outside of your control.

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Here’s what our happy drivers had to say about our services:

The Go:Do App offers such a simple to use and effective tool for both our customers and our PTs. Everyone gets paid and the clients find it easier to book their sessions.

Tom Mason-Smith, Club Director, StarsGym

The online booking and payment is a major step forward for me. It means I don’t have to return loads of calls and text messages. Gone are the days of scribbling in a paper diary. I can now focus on planning my next client’s session. Clients like it too – everyone expects to be able to book anything with a few clicks. Now the same is true for PT.

Ibby, Independent PT

Used the app to book a session with one of the ambassadors I saw on social media. It was really easy to use and I had a fab session!

Lisa, Go:Do client user

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