Privacy Policy

The Go:Do app (“App”) is provided by Aptitude Fitness Ltd (“Go:Do”, “we”, “us” or “our”). We are committed to protecting and respecting the privacy of users of the App (“you” or “your” and alternatively Trainer/ Client, as applicable). This privacy policy (“Privacy Policy”) sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us. Please read the following carefully to understand how we will use your personal data.

Who are we?

For the purpose of data protection laws in the UK, the controller is Aptitude Fitness Ltd, with company number 10808629 and registered address at Maple Works, 73 Maple Road, Surbiton, Surrey, England, KT6 4AG.

Details of how to contact us can be found below in the section titled Who should you contact with questions?

What data do we collect about you?

We use your data for various purposes connected with the App, including (but not limited to) data we require to coordinate the pairing of providers of fitness services (“Trainers”) and those seeking such services (“Clients”).

In order to provide you with a positive experience within the App, we need to collect certain data about you, as either a Trainer or Client.

Trainer

If you are a Trainer, in order to match you with Clients as they request and book training sessions, workouts and other fitness services from you, we collect and process data about you which may include your:

  • Full Name
  • User name and password
  • Email address
  • Telephone number
  • Date of Birth
  • Gender
  • Services offered
  • Relevant qualifications
  • Association memberships
  • Whether they are insured or not
  • Working location and distance prepared to travel
  • Price of services
  • Working hours (the hours a trainer is available for bookings)
  • Client feedback on sessions
  • Information/statistics about your use of the App
  • Information relating to your device
  • Cookies

Client

If you are a Client, in order to find, request and book training sessions, workouts and other fitness services from Trainers we collect and process data about you which may include your:

  • Full Name
  • User name and password
  • Email address
  • Telephone number
  • Home and/or work address
  • Other information you wish to provide such as your fitness goals and personal interests
  • Information/statistics about your use of the App
  • Information relating to your device
  • Cookies

For what purposes do we use data about you, and on what legal basis?

During your you use of the App, we may use data about you for the following purposes:

If you are a Trainer:

  • in order to collect the information required to enter into a contract between you as a Trainer and Go:Do
  • in order to create and manage our records
  • in order to contact you in relation to use of the App, for example in relation to your workouts or cancellations
  • for internal management and organisational reasons
  • in order to communicate with a Client when using the App
  • in order to manage Go:Do’s social media strategy e.g., Instagram, Facebookand Twitter
  • in order to send you offers, promotions or other such materials that we think you would be interested in
  • for benchmarking and analyses
  • to post or make available your Trainer profile on the Go:Do websiteand App. Your Trainer profile will include the following information: name, gender, specialisms, availability, pricing packages bio, qualifications, association memberships, location and radius of travel.

If you are a Client:

  • in order to collect information required to enter into a contract between Client and Go:Do
  • in order to create and manage records of Go:Do
  • in order to contact you in relation to use of the App, for example in relation to workouts or cancellations
  • for internal management and organisational reasons
  • in order to manage Go:Do’s social media strategy e.g., Instagram, Facebookand Twitter
  • in order to communicate with a Trainer when using the App
  • in order to send you offers, promotions or other such materials that we think you would be interested in
  • for usage analyses
  • to display your Client profile on the App. Only name and location of where the client trains (home location and a work location) is displayed on the App.

The legal basis for our use of data about you is one of the following (which we explain in more detail in the “find out more” section), the processing of your data is necessary for:

  • the performance of our contract with you
  • compliance with a legal obligation to which we are subject
  • a legitimate business interest that is not overridden by your interests, rights or freedoms

where none of the above applies, your consent (which we will ask for before we process the data)

find out more…

The purposes for which we use data about you, with corresponding methods of collection and legal basis for use, are:

PurposeMethod of collection and legal basis for processing
Entering into and performing a contract with you
• inputting and verifying your required details in order to commence the agreement
• performing the services as per our contract with you
• managing the performance and/or any changes to the agreement
Your data relevant to this activity is collected before we enter into and/or during the performance of the agreement to which you are party.
We use it because we are required to do so in order to enter into an agreement with you, being the Go:Do App Terms and Conditions.
Record keeping and contacting you

• keeping records of your use of the App (appointments booked etc.)
• contacting you in relation to your use of the App or in the event of an issue or emergency
• providing customer support via the telephone or in app messaging
Your data relevant to this activity is generally provided to us by you directly, during the sign-up process, or during your use of the App (e.g. when you book an appointment).
We use it because we have a legitimate business interest in managing records of your use of the App and in being able to contact you.
Management of the App and Clients/ Trainers

• organising and arranging services (e.g. booking appointments)
Your data relevant to this activity is generally provided to us by you directly, during the sign-up process, or during your use of the App (e.g. when you book an appointment).
We use it because we have a legitimate business interest in effective management of the App and its Clients /Trainers.
Sending you promotions, offers and other marketing materials

• sending you promotional materials and rewards and/or incentives
Your data relevant to this activity is generally provided to us by you directly, during the sign-up process, or during your use of the App.
We use it because we have obtained your consent to send you such communications or on the basis of our legitimate interests.
Managing our social media strategy

• using analytics software tools to monitor Client/ Trainer social media activities using social media platform APIs and publicly available Client/ Trainer social media content
• establishing and managing social media groups, across various platforms
Your data relevant to this activity is generally provided to us by you directly, during the sign-up process, or during your use of the App. It may also be captured through automated means, using various analytics and monitoring software tools.
We use it because we have a legitimate business interest in managing our social media strategy and engagement.
Data analysis and benchmarking

• producing summaries and reports of aggregate usage/performance data
• monitoring overall App performance
Your data relevant to this activity is generally provided to us by you directly, during the sign-up process, or during your use of the App. It may also be captured through automated means, using various analytics and monitoring software tools.
We use it because we have a legitimate business interest in understanding the performance of the App.
Legal & regulatory compliance and compliance with law enforcement requests

• complying with regulatory obligations
• complying from time to time with requests received from law enforcement or other governmental or non-governmental agencies
Your data relevant to this activity is collected throughout your use of the App.
We use it because we are under legal and/or regulatory obligations to respond to certain request (e.g. law enforcement requests for information) and in order to meet various legal compliance and best practice obligations, as applicable.
Sharing data with service providers

• To assist us in the provision of services to you e.g., IT service providers
• see the section Who do we share your data with, and for what purposes? for more information
It is our legitimate business interest to share your data with trusted third parties who provide us with services relevant to our provision of services to you, such as IT service providers.

Where we do not base our use of data about you on one of the above legal bases, we will ask for your consent before we process the data (these cases will be clear from the context). We may from time to time ask for your explicit consent to process special categories of your data. In these circumstances we will provide specific information to you about both the relevant processing activities and your rights in relation to them.

In some instances, we may use data about you in ways that are not described above. Where this is the case, we will provide a supplemental privacy notice that explains such use. You should read any supplemental notice in conjunction with this notice.

Who do we share your data with, and for what purposes?

We will share your profile with other users of the Go:Do Website or App in order to match you with Trainers or Clients (as applicable) to book training and workout sessions. Only your profile will be shared as described above.

We may share data about you with third parties who provide us with products or services, such as IT hosting service providers. These are: CompuWeb Communications Services Ltd, Appropriate Solutions Web Development Ltd, Mobetrics Limited.

We may share data about you with other third parties, where required or permitted by law, for example: regulatory authorities; government departments; in response to a request from law enforcement authorities or other government officials; when we consider disclosure to be necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; and in the context of organisational restructuring.

Where might data about you be sent?

We will not transfer your personal data outside of the UK to perform the services via the App.

If we sell or buy any business or assets and would be required to disclose your personal data to the prospective buyer or seller of such business or assets, or if we or substantially all of our assets are acquired by a third party, we may, to the extent that any of these situations occur, be required to transfer your personal data outside of the UK.  In the event that either of these situations occur, where applicable, we will put appropriate safeguards in place to cover transfers of your personal data.

How do we protect data about you?

We implement appropriate technical and organisational measures to protect personal data that we hold from unauthorised disclosure, use, alteration or destruction. Where appropriate, we use encryption and other technologies that can assist in securing the data you provide. We also require our service providers to comply with strict data privacy requirements.

How long will data about you be kept?

The period for which we may retain data about you will depend on the purposes for which the data was collected, whether you have requested the deletion of the data, and whether any legal obligations require the retention of the data (for example, for regulatory compliance). We will not retain data about you for longer than is necessary to fulfil the purposes for which the data was collected.

What rights and options do you have? 

You may have some or all of the following rights in respect of data about you that we hold:

  • request us to give you access to it
  • request us to rectify it, update it, or erase it
  • request us to restrict our using it, in certain circumstances
  • object to our using it, in certain circumstances
  • withdraw your consent to our using it (if our use of it is based on consent)
  • data portability, in certain circumstances
  • opt out from our using it for direct marketing; and
  • lodge a complaintwith the supervisory authority.

You are able to exercise these rights by contacting us using the details set out at Who should you contact with questions? below.

Who should you contact with questions?

If you have any questions, or wish to exercise any of your rights, please contact us at hello@godo.fitness.

You have a right to contact the Information Commissioner’s Office (the UK’s data protection authority) with any questions or concerns. If we cannot resolve your questions or concerns, you also have the right to seek judicial remedy before a UK court.

Changes to this notice

We may update this notice (and any supplemental privacy notice), from time to time. We will notify of the changes where required by law to do so.

Last modified 30th September 2018.